Privacy Policy

UAB „Baltic Trans Service“ (BTS)

Updated: 2026-09-10

1. General Provisions

This Privacy Policy explains how UAB „Baltic Trans Service“ (hereinafter – BTS or we) processes your personal data when you use the website bt-service.lt, contact us via an inquiry or contact form, or otherwise communicate with us regarding freight forwarding and logistics services.

When processing personal data, we comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the General Data Protection Regulation, GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania, and other applicable legal acts.

By using the website or providing us with your personal data, you confirm that you have read and understood this Privacy Policy.

2. Data Controller

The controller of your personal data is:

Company UAB „Baltic Trans Service“
Company Code 305547065
VAT number LT100013303119
Registered address Silutes pl. 105A, LT-95112 Klaipeda, Lietuva
Email info@bt-service.lt
Phone +370 647 73726

3. What Personal Data We Collect and Why

We only collect personal data to the extent necessary for a specific purpose:

  • • Inquiry and quote request forms (name, surname, company name, email, phone number, message content, cargo details if you use the shipping calculator) – to respond to your inquiry and prepare a quote.
  • • Contract conclusion and performance data (if you become our client or partner) – for invoicing, organising freight transport, customs procedures, and correspondence relating to contract performance.
  • • Correspondence data (email or phone) – when you contact us directly.
  • • Website usage data (IP address, browser and device type, pages visited, time spent on the site) – collected automatically through analytics tools (Google Analytics, Google Tag Manager) to help us improve the website's performance and content.
  • • Job application data, if you send us your CV or cover letter – for recruitment purposes.

4. Legal Basis for Processing

We process your personal data on the basis of one or more of the following legal grounds:

  • • Performance of a contract, or steps taken at your request prior to entering into a contract (e.g. preparing a quote) – GDPR Article 6(1)(b).
  • • Our legitimate interest in carrying out and developing our business, ensuring website security, and analysing website performance – GDPR Article 6(1)(f).
  • • Your consent – for example, when you choose to subscribe to a newsletter or agree to optional analytics/marketing cookies – GDPR Article 6(1)(a). You may withdraw your consent at any time.
  • • Compliance with a legal obligation – for example, accounting or customs documentation retention requirements – GDPR Article 6(1)(c).

5. Cookies

Our website uses cookies – small text files that help the website function properly and allow us to understand how visitors use the site.

  • • Necessary cookies – required for core website functions (e.g. language selection) to work; these cannot be switched off.
  • • Analytics cookies (Google Analytics, Google Tag Manager) – help us understand visitor traffic and behaviour on the website so that we can improve it. This data is collected in an aggregated form that does not directly identify you.

 

You can manage cookie settings at any time through your browser settings, including deleting cookies already stored and blocking new ones. Please note that disabling certain cookies may affect some website functions.

6. Data Retention Period

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

  • • Inquiry and correspondence data – up to 2 years from the last contact, unless a contractual relationship is established.
  • • Contract and contract-performance-related documentation – for the period required by law (accounting, tax), typically up to 10 years after the end of the contractual relationship.
  • • Website analytics data – according to Google Analytics' default retention settings, typically up to 14 months.
  • • Job applicant data – up to 6 months after the recruitment process ends, unless you consent to longer retention.

7. Recipients and Transfers of Data

We may share your personal data with:

  • • Service providers who help us administer the website, IT infrastructure, accounting, or marketing (e.g. our hosting provider, Google LLC – for analytics and website management tools).
  • • Partners necessary to organise the transport of cargo (carriers, customs brokers, agents), where necessary to fulfil your order.
  • • Public authorities, where required by law (e.g. customs, tax administration).

 

When using Google services (Analytics, Tag Manager), some data may be transferred outside the European Economic Area. In such cases, Google applies the European Commission's Standard Contractual Clauses or other appropriate safeguards to ensure the security of your data.

We do not sell your personal data to third parties.

8. Your Rights

As a data subject, you have the following rights:

  • • To be informed about the processing of your personal data.
  • • To access the personal data we hold about you.
  • • To request the correction of inaccurate or incomplete data
  • • To request the erasure of your data (the "right to be forgotten"), where there is a legal basis for doing so.
  • • To restrict the processing of your data in certain circumstances.
  • • To object to processing based on legitimate interest or direct marketing.
  • • To data portability – to receive the data you provided in a structured, commonly used format.
  • • To withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

 

You may exercise these rights by contacting us at info@bt-service.lt arba telefonu +370 647 73726. You also have the right to lodge a complaint with the State Data Protection Inspectorate of the Republic of Lithuania (VDAI), www.ada.lt, if you believe your data is being processed in violation of the law.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Access to personal data is limited to those employees and partners who need it to perform their duties, and they are bound by confidentiality obligations.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example in response to changes in legislation or in the services we provide. The current version of the policy is always published on this page, together with the date of the last update. We recommend that you review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or about how we process your personal data, please contact us: